FedEx Freight has reported improvements in customer experience metrics following its operational refinements and the establishment of a dedicated framework for less-than-truckload (LTL) services. President and CEO John Smith noted an 8% increase in overall customer experience scores, attributed to a strengthened sales force and new customer-facing tools. The company, which separated from FedEx on June 1, anticipates revenue growth of 4% to 6% for the last seven months of 2026 compared to the same period in 2025. FedEx Freight is also integrating artificial intelligence to enhance efficiency and has launched a new freight pricing system. Since launching its website
in May, it has attracted nearly 500,000 visitors and booked approximately 250,000 shipments. Smith emphasized the importance of customer service and LTL expertise in driving business growth.
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